The position holder is responsible for obtaining and verifying information from clients, vendors, business partners, or sales leads in accordance with the client’s quality requirements and specifications.

Duties & Responsibilities:

1. Obtains and verifies information received from client through phone calls and emails, and inputs validated data in client-supplied application in accordance with project specifications.
2. Conducts follow up calls or emails to ensure information orders are processed within specified turn-around time.
3. Checks accuracy and completeness of gathered data.
4. Adheres to the channel’s standard operating procedures and work instructions.
5. Attends project orientation, job-related training, and/or other company-initiated training when necessary.
6. Reports all issues encountered with client-supplied applications to immediate superior.
7. Reports machine/network breakdown to immediate superior.
8. Ensures compliance to company rules and regulations.
9. Reports security incidents and/or any identified security weaknesses.

Qualifications:

• At least completed 2 years course.
• Experience with title/escrow processes or a related field.
• 1 year relevant and related experience in the BPO industry is preferred.

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